Frequently Asked Questions
jileve FAQ — Answers to all your questions here
Find detailed answers to the most common questions about accounts, deposits and withdrawals, bonuses, gameplay, and safe gaming — all in one place.
jileve is committed to ensuring a safe and transparent gaming experience for players in Bangladesh. On this FAQ page, we have provided clear information on everything from creating an account to transactions via bKash and Nagad, welcome bonus terms, BPL cricket betting, and responsible gaming. If you cannot find your question, ask us directly via our 24/7 live chat support.
Account and Registration
Opening and Managing Your Account
To open an account at jileve, you need an active mobile number, a valid email address, and your correct personal details. The registration process is entirely online and can be completed in just a few minutes. Please note that only those aged 21 or above are allowed to create an account.
No, each person may only create one jileve account. Creating multiple accounts is a violation of our terms and conditions and may result in all accounts being closed. All players are requested to follow this rule in the interest of fair play.
If you forget your password, click the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number or email. Once you confirm your identity with the code, you can set a new password. If you have any trouble, contact our 24/7 live chat support.
Yes, identity verification may be required to process withdrawals and ensure account security. This can be completed by submitting a photo of your national ID card or passport. At jileve, all player information is kept completely confidential and is SSL encrypted.
Deposits and Withdrawals
Payments and Transactions
Deposits from bKash to your jileve account are usually processed instantly — that is, within a few minutes. Occasionally there may be a slight delay due to network congestion, but your balance should update after waiting a few minutes at most. If you have any issues, notify us via live chat right away.
The minimum deposit amount at jileve is ৳200. This applies equally to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. You can easily start gaming even with a small amount.
Yes, withdrawals from jileve can be made using both Nagad and Rocket. It is also possible to withdraw via bKash, Upay, and direct bank transfer. The minimum withdrawal amount is ৳1,000 and the process is generally completed within 1 hour of the request.
jileve generally does not charge any additional fees for withdrawals. However, your payment service provider (such as bKash or Nagad) may apply their standard transaction charges. The same rule applies to deposits — no extra charges are levied by jileve.
Withdrawal requests from jileve via bank transfer are generally processed within 1 hour. Depending on banking working days and hours, it may take a little additional time for the funds to reach your account. Major Bangladeshi banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank.
Games and Rules
Gameplay and Betting
To bet on BPL (Bangladesh Premier League) matches, first log in to jileve and go to the Cricket section. From there, select your desired match from the list of ongoing or upcoming matches, check the odds, and choose your preferred bet. Enter the bet amount and confirm to place the wager. Live betting is also available during the match.
RTP, or Return to Player, is a percentage that indicates how much of the total amount wagered a game returns to players on average over the long term. For example, an RTP of 95% means that on average ৳95 may be returned for every ৳100 wagered. This is a long-term calculated average; results for each session may vary.
Yes, jileve is fully mobile-friendly. The site works smoothly from the browser of any Android or iOS smartphone or tablet. Without downloading any separate app, you can enjoy all games including slots, cricket betting, and live casino.
Yes, jileve's live casino section is open 24 hours a day, 7 days a week according to Bangladesh Standard Time (BST, UTC+6). There is an opportunity to play at live tables with dealers from Evolution Gaming and Ezugi. Log in at any time to join a live game directly.
Yes, jileve offers betting on the T20 World Cup and other major international cricket tournaments. You can place bets on any team, including Bangladesh Tigers, across all matches in ICC tournaments, IPL, and BPL. Visit the Cricket section for more details.
Bonuses and Promotions
Bonuses and Offers
When you open a new account at jileve and make your first deposit, you will receive a 100% welcome bonus — up to ৳10,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus, making your total balance ৳2,000. A 10x wagering requirement applies to the bonus amount.
A 10x wagering requirement means you must wager 10 times the bonus amount before it becomes withdrawable. For instance, if you received a ৳1,000 bonus — you would need to complete bets totalling ৳10,000 to cash it out. Detailed terms can be found on our terms and conditions page.
The jileve VIP program has three tiers — Bronze, Silver, and Gold. The Bronze tier offers up to 0.4% weekly cashback, Silver offers 0.8%, and Gold offers 1.2% cashback. You can gradually move up to higher tiers through regular play.
The welcome bonus applies only to the first deposit. However, jileve offers various promotions and offers to regular players from time to time — such as weekly cashback, reload bonuses, or special tournament offers. Log in to the site regularly to stay updated on the latest promotions.
If you deposit ৳22,000, the 100% match would come to ৳22,000, but the maximum cap on the welcome bonus is ৳10,000. So you will receive a ৳10,000 bonus and your total balance will be ৳32,000. Depositing ৳10,000 or more is all you need to receive the maximum bonus.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, jileve is a safe and reliable platform. We use SSL encryption technology to keep your personal information and financial transactions secure. Our games are also operated in accordance with fair play principles, so that all players have an equal chance.
jileve places the highest importance on responsible gaming. You can set deposit limits, session time limits, or arrange a temporary break yourself. If you feel that gaming is getting out of your control, contact us via live chat or at [email protected] — we are ready to provide guidance toward the right support.
Self-exclusion is a feature that allows you to temporarily close your account yourself for a set period of time. During this period, no bets or deposits will be possible. To activate it, contact our support team via live chat. For more information, visit the responsible gaming page.
No. jileve is for those aged 21 and above only. Account creation or gameplay by minors is strictly prohibited. If you want to prevent a minor from accessing gaming, visit the responsible gaming page for information on parental controls.
The jileve support team is available 24 hours a day, 7 days a week to assist you in Bangla. You can speak directly via live chat after logging in to the site, or send an email to [email protected]. Whatever the issue — transactions, bonuses, or technical — we try to provide a quick resolution.
Still have questions? Contact support
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