jileve Privacy Policy

jileve ("we", "us", or "the platform") is a safe and reliable online gaming platform in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, how long we retain it, and what your rights are.

By using jileve's website, mobile services, or any related services, you are considered to have accepted the terms described in this privacy policy. If you have any questions while reading this policy, please contact our support team via live chat or at [email protected].

This privacy policy applies to the following individuals:

• Those who use jileve's services as registered members
• Those who only browse the website
• Those who contact our customer support team
• Those who participate in our promotions or bonus offers

The information jileve collects to provide you with services can be divided into two main categories: information you voluntarily provide, and information our systems collect automatically.

a) Information you provide:

• Name, date of birth, and national ID or passport number (for age verification)
• Mobile number and email address (for communication and verification)
• Financial transaction details: bKash, Nagad, Rocket, or Upay account numbers, bank account details
• Messages and complaint details sent to customer support
• Information related to self-exclusion or responsible gaming

b) Automatically collected information:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Site access times, page visit patterns, and game session details
• Information collected through cookies and similar tracking technologies
• Transaction history and deposit/withdrawal records

jileve uses the collected information for the following legitimate purposes:

• Account management: To complete the registration, verification, and login process.
• Financial transactions: To process deposit and withdrawal requests and to prevent fraud.
• Age and identity verification: To ensure that only those aged 21 and above can use the service.
• Customer support: To provide prompt and effective resolution of your questions and complaints.
• Service improvement: To analyse user behaviour and improve the quality of the platform.
• Security assurance: To prevent cyberattacks, account hacking, and money laundering.
• Responsible gaming: To identify unusual playing patterns and provide relevant support.
• Bonuses and promotions: To send relevant offers based on your eligibility (subject to consent).

jileve never sells your personal information to third parties. Details regarding sharing information with third parties are described in Section 5.

jileve's website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve the functionality of the site.

Types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality cookies: To remember your language preferences and account settings.
• Analytical cookies: To understand which pages of the site are used most (anonymous data).

You can control or delete cookies by changing your browser settings. However, disabling essential cookies may disrupt some important functionality of the site.

jileve retains your personal information only for as long as necessary. We follow the criteria below to determine retention periods:

• Active account data: Full duration while the account remains active
• Transaction records: Minimum five years for financial audit purposes
• Identity verification documents: For the required period even after account closure
• Customer support communications: Two years from the date the issue was resolved
• Cookie data: Deleted at the end of the session or at a set expiry, depending on the type of cookie

Even after an account is closed, some information may be retained for a set period due to legal or regulatory requirements.

jileve never sells your personal information to third parties for commercial purposes. However, limited information sharing may occur in the following specific circumstances:

• Payment providers: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, or banks to complete transactions.
• Game providers: Information necessary for game operation is shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft.
• Identity verification services: With verification services to confirm age and identity.
• Legal requirements: In response to a court order or a lawful request from a government authority.
• Fraud prevention: With services for detecting fraud and money laundering.

In all of the above cases, jileve ensures that the third party follows data protection standards equal to or higher than our own.

jileve takes industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS technology.
• Secure data storage: Stored sensitive information is kept in encrypted databases.
• Access control: Only authorised personnel can access the necessary information.
• Regular audits: Regular security reviews are conducted to identify and address security vulnerabilities.
• Two-factor authentication: An additional security layer for accessing your account.
• Data backup: Regular backups of data are kept in a secure location.

However, it is not possible to guarantee complete security when transmitting information over the internet. Even though we take every precaution, you also have a responsibility to keep your password and login details secure.

As a jileve user, you have the following rights regarding your own personal information:

• Right to access: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may not be possible if there are legal or regulatory obligations).
• Right to restrict processing: The right to request that data processing be suspended in certain cases.
• Right to object: The right to opt out of marketing communications.
• Right to data portability: The right to receive a copy of your data in a structured format.

To exercise any of the above rights, email us at [email protected] or contact us via the site's live chat. We will process your request within a reasonable time.

jileve strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors.

Age verification during registration is mandatory. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If you become aware that a minor is using our services, please notify us immediately at [email protected].

jileve's servers and data processing infrastructure may be located in various countries. When transferring your data outside Bangladesh, we ensure that:

• The receiving country or organisation provides adequate data protection
• The necessary contractual safeguards for international data transfers are in place
• The level of protection for your data is no less than the standard described in this policy

jileve reserves the right to update this privacy policy as needed. If changes are made, we will notify you in the following ways:

• By updating the "Last updated" date at the top of this page
• By sending a notification to your registered email for important changes
• By displaying a notification when you log in to the site

Continued use of the service after changes have been made will be taken as your consent to the updated policy. We therefore recommend visiting this page regularly.

For any questions, comments, or complaints regarding this privacy policy, please contact us:

• Live chat: 24/7 support in Bengali — log in to the site and speak with us directly.
• Email: [email protected]

We take any privacy-related complaints seriously and are committed to resolving them within a reasonable time.