For ages 21 and above

jileve Responsible Gaming:
A Safe and Healthy Gaming Experience

jileve believes gaming should be a source of enjoyment — never a source of problems. Your safety and well-being are our highest priority.

Why Responsible Gaming Matters

Online gaming is a legitimate form of entertainment, but it can also carry risks for any adult. jileve is always committed to responsible gaming. We want to ensure that every player on our platform can play with a healthy mindset.

Responsible gaming means more than staying within your budget — it means maintaining full control over your time and money, treating gaming as a place of enjoyment, and having the courage to seek help whenever you need it.

Remember: Gaming is a form of entertainment. It should never be considered a source of income. If you feel that gaming is having a negative impact on your life, please seek help immediately.

Our Protection Tools

Age Verification — 21+

jileve is only for people aged 21 and above. We verify age at registration and prevent minors from creating accounts. Parents are advised to activate kids-safe filters on their devices.

Setting Deposit Limits

Set daily, weekly, or monthly deposit limits from your account. Once a limit is set, it takes effect immediately, and any request to increase it takes at least 7 days to come into effect.

Time-Out

Temporarily close your account for any period from 24 hours up to 6 weeks. During this time, logging in and all gaming activity will be completely disabled.

Self-Exclusion

If you feel that gaming is becoming a problem, activate self-exclusion. You can close your account for 6 months to 5 years, or permanently.

Gaming History Review

View your complete gaming and transaction history at any time. Analyze your own playing patterns and make informed decisions.

24/7 Support

We offer 24-hour, 7-day live chat support in Bengali. Contact us for any questions or concerns related to responsible gaming.

Assess Yourself

Answer the following questions honestly. If more than one answer is yes, please reach out to us for support.

  • Are you spending more money than your set budget?
  • Are you playing repeatedly to chase your losses?
  • Are you spending less time with family or friends because of gaming?
  • Is gaming having a negative effect on your work or studies?
  • Does stopping gaming feel difficult to you?
  • Are you gaming with borrowed money or by spending your savings?
  • Is gaming causing problems with your family?

Tips for Healthy Gaming

Follow these habits to play responsibly:

  • Set a fixed budget before you play and do not go beyond it.
  • Set a time limit — do not play for hours on end.
  • Avoid gaming when you are feeling down or lonely.
  • Do not think of gaming as a way to earn money — it is entertainment only.
  • Take regular breaks and spend time on other activities.
  • Accept losses — do not try to recover all your losses at once.
  • Keep your family informed about your gaming activity.

How to Use the Protection Tools

01

Log in to your account

Log in to your jileve account and go to the profile section.

02

Select "Responsible Gaming"

Find the "Responsible Gaming" option in account settings and click on it.

03

Set a limit or a break

Choose the option you need from deposit limits, time-out, or self-exclusion.

04

Confirm

Confirm your selection. Reducing a deposit limit takes effect immediately.

If you have trouble activating any settings, contact our 24/7 live chat — we will assist you in Bengali.

Our Responsible Gaming Policies

Age Restriction

jileve is only for people aged 21 and above. This age limit is strictly followed for online gaming in Bangladesh. We may request age verification documents when opening an account or in any case where we have doubts. Protecting minors from gaming is our first responsibility.

Deposit and Betting Limits

You can set daily, weekly, and monthly deposit limits on your account. The minimum deposit at jileve is ৳200. Once a limit is set, reducing it takes effect immediately, but increasing a limit requires a wait of at least 7 days — this is a protective cooling-off measure.

Time-Out Feature

If you want to take a break from gaming for a few days, use the time-out feature. Choose a break of 24 hours, 72 hours, 1 week, 2 weeks, or 6 weeks. During this period, logging in to your account will not be possible and no marketing communications will be sent to you.

Self-Exclusion

Self-exclusion is the strictest protective measure. If you feel gaming is becoming a serious problem, you can close your account for 6 months, 1 year, 3 years, 5 years, or permanently. Once self-exclusion is activated, it cannot be reversed before the period ends.

Opt Out of Marketing

During self-exclusion or a time-out, we will not send you any promotional emails, bonus offers, or communications. Even at regular times, you can choose to stop marketing communications — this is entirely in your control.

Parental Controls

If you have children or teenagers at home, use parental control software on your devices. Never use your login details in front of children, and make sure your device is locked.

Responsible Gaming FAQs

Log in to your account, go to the "Responsible Gaming" section from the profile menu, and select the "Deposit Limit" option. Set a daily, weekly, or monthly limit and confirm. Reducing a limit takes effect immediately. If you have any trouble, contact us via live chat.

Yes. Before activating self-exclusion, you will have the opportunity to withdraw any balance remaining in your account. The minimum withdrawal amount at jileve is ৳1,000 and the process is usually completed within 1 hour.

A time-out is a temporary break — up to 6 weeks. Your account is automatically reactivated when the period ends. Self-exclusion, on the other hand, is a long-term decision — from a minimum of 6 months up to permanent. It cannot be reversed before the period ends.

Start by speaking with empathy and listening without judgment. Help them acknowledge the problem. Contact us — we can assist in activating self-exclusion on their account through a third party. Seeking professional mental health support is also recommended.

No. Your account is not automatically reactivated when the self-exclusion period ends. You will need to actively contact us, and reopening the account will only be possible after a cooling-off period.

No. jileve is only for people aged 21 and above. We enforce age verification strictly. If we suspect that an account belongs to a minor, that account will be suspended immediately and an investigation will be conducted.

Need Help? We Are Here

24/7 Live Chat Support

At any time — day or night — our Bengali-speaking support team is here for you. Feel free to talk to us about any concerns related to responsible gaming. Our team will assist you with complete confidentiality.

Always Active

Contact by Email

Send any requests or concerns related to responsible gaming by email. Requests for self-exclusion, setting limits, or closing your account can also be made by email.

[email protected]

Play Responsibly, Enjoy Yourself

Start now for a safe and entertaining gaming experience at jileve.

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For ages 21 and above only

Play responsibly. Gambling can be addictive and can cause financial harm. Only play with money you are prepared to lose. If you feel there is a problem, seek expert help.